American Elephants

Rant Time! by The Elephant's Child


I wonder if the salaries and benefits saved by having business telephones answered by robots is worth it? Trying to explain the purpose of my call to a robot leaves me screaming I WANT TO TALK TO A HUMAN BEING!, punching the zero frantically on my phone. Do businesses not understand how this experience destroys every attempt at good public relations their company espouses? The robots do not speak English. They cannot cope with a question that is not programmed into their system, and somehow mine never are. What happened to customer service? I am left fuming. Despising the business with which I am attempting to communicate, and swearing that I will take my business elsewhere. Am I alone?

Homeland Security and Public Relations. by The Elephant's Child

The  controversy over new airport security regulations continues apace.  And as is usual in America, the anger also brings out American good humor.  Saturday Night Live has a great skit, there have been bumper stickers (funny but raunchy) and plenty of offensive pictures of stupid searches of little children and of course, nuns.

John Podhoretz pointed out at Commentary that the anger about the intrusive screening is due as much to the recent election as about the procedures themselves. We have a government that has been enormously high-handed, presuming to rule rather than serve.  The Democrat majority in Congress has forgotten that they are to represent us, to listen to us, rather than to control us.

The folks at Homeland Security essentially said ‘We’re going to do this intrusive search and feel you up, and if you don’t like it we will fine you thousands of dollars, and we’re going to do it at the busiest time of the year at the nation’s airports.’

They didn’t say, but what is obvious to everyone is that you have to take off your shoes now because Richard Reid, the shoe bomber, with an extensive criminal record, managed to get on an America-bound plane in spite of screeners suspicious of his disheveled appearance, and would have succeeded had not his shoes been wet and had not passengers subdued  him.

They didn’t say, but is obvious, that you must have this intrusive groping because Umar Farouk Abdulmutallab managed to get on a Detroit-bound plane with explosives in his underwear, in spite of the fact that his father had called the American embassy to warn that his youngest son was dangerous, the young man was not dressed for the winter weather in Detroit, did not have his own passport, bought a one-way ticket with cash, and had no luggage.  And he had been in Yemen studying with the Imam Anwar al Awlaki.

Homeland Security did not mention Major Nidal Malik Hassan, the Fort Hood shooter, who presented so many warning signs that they might as well have been flashing in neon lights.  He was investigated by the FBI which looked at his emails to the Imam Anwar al Awlaki, which said things like “I can’t wait to join you in the afterlife”  “When is jihad permissible” and asked how to transfer funds abroad without coming to the attention of authorities.

John Pistole who seems to be in charge of TSA didn’t feel that it was necessary to discuss the new screening procedures with the public in advance of putting them into effect.  Janet Napolitano, Secretary of Homeland Security, wrote an op-ed in USA Today, in which she said “scanners are safe, pat-downs discreet.” Passengers reporting in indicate that the pat-downs are not only not discreet, but offensive.

We appreciate that Homeland Security is trying to keep the American people safe.  It would seem that international screening for planes bound for the US leaves something to be desired.  Their record of incompetence at public relations is breathtaking.    The idea of fining someone who refuses to be groped by screeners $11,000 for leaving the screening area without permission is ludicrous.  The TSA people need more training in public relations, and in plain old common sense.

The American people are sick of political correctness. Treat us like grownups — inform and ask before you order and demand — use some judgment.  Stop trying to pretend that Islamic radicals trained in Yemen and Afghanistan are just ordinary people whose origins and religious extremism cannot be mentioned. It is a dangerous world, and we appreciate efforts to protect the American people.  But to cope with a dangerous world, we need straight talk and sensible precautions addressed in a straightforward manner.  This one, once again, was a public relations disaster.

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